Your Privacy Rights

National Injury Claim is a trading style of Blume Limited. Blume are authorised and regulated by the Solicitors Regulation Authority under Number 408525, company registration number 4871011 and registered address is Beaumont House, Auchinleck Way, Aldershot, Hampshire, GU11 1WT.

The personal information we collect and use

When you make an enquiry to us, via our website, in person, by email, letter or telephone we collect the following personal information when you provide it to us:

  • Contact information including email address and telephone numbers; and
  • Other information relevant to your enquiry/case.

By submitting your details, you are requesting us to process your personal data to enable us to provide information or assistance, to you and we will use and store your information for that purpose. We will retain personal information for a period of seven years after the termination of our business relationship with you.

How we use your personal information

If you are contacting us about a potential legal case or matter we will use your personal information for the purposes of dealing with your enquiry to:

  • Consider if we should provide legal services to you in accordance with our procedures for accepting instructions;
  • Provide legal services to you;
  • Help us prevent money laundering; and/or
  • Verify your identity to help us prevent fraud.

We may use your personal information to:

  • Provide legal or other services;
  • To perform credit reference or other regulatory checks;
  • To engage the services of a third party (where instructed);
  • Operating our business (such as management information);
  • Comply with legal and regulatory obligations;
  • Contact you in relation to customer surveys or market research; and/or
  • Send you legal updates, or information in relation to products and services that may be of interest to you from National Injury Claim or other partners or third parties of National Injury Claim.

If you contact us for a non-case related query we will use your personal information to respond to your enquiry. Depending on the nature of your interest in our firm we may also provide you with information about us, our services and our events.

Analytics and marketing

To enhance your experience across the National Injury Claim website, we use both essential and non-essential cookies which collects information such as your browsing patterns and information about the device you are using. We may use this information to inform our marketing and future business strategies.You can opt out of the google analytics advertising features you use; there is information on how to do this on Google’s website. You can opt out of Facebook remarketing in your ad settings.

How we share your personal information

We may need to communicate your personal information to other individuals or organisations to facilitate our legal services. For example:

  • Insurance underwriters for the purpose of assessing and validating your claim or to enable them to provide cover under an insurance policy such as legal expenses insurers;
  • Medical experts for the purpose of obtaining medical reports or acting as expert witnesses;
  • Insurance companies/brokers/third party introducers who referred your claim to us for the purpose of complying with our contractual obligations regarding details of the claim we process;
  • Credit hire companies you may have contracted;
  • Any employer who has paid sick pay which is to be recovered as part of your personal injury claim; and/or
  • Other partners or third parties of National Injury Claim and associated offices for legal advice and/or specialist services necessary to facilitate our legal or other services.

We may also transfer your information to third parties providing us with support and administrative or funding services in connection with the legitimate business purposes.

If after providing us with your personal information it becomes apparent we are unable to offer our service to you, we may, with your consent, pass your details to another legal services provider who may be able to assist you.

Your rights over your personal information

You have a number of legal rights over the personal information held by us:

  • The right to be informed about the collection and use of your personal information
  • The right to access your personal information
  • The right to correct any mistakes in the information which we hold
  • The right to erasure of personal information
  • The right to restrict processing of your personal information
  • The right to move, copy or transfer your personal information
  • The right to object to direct marketing
  • Rights in relation to automated decision making and profiling

If you would like to exercise any of your rights, please email or write to our Data Protection Officer.

Email: support@nationalinjuryclaim.uk

Address: Beaumont House, Auchinleck Way, Aldershot, Hampshire, GU11 1WT

Keeping your personal information secure

National Injury Claim is committed to ensuring that your information is secure. We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Last updated: 19th June 2023